• Unused/unworn and unopened orders may be returned within 30 days of receipt for a full refund.
  • If an item was marked as a gift at the time of purchase and shipped directly to you, you may exchange your item/s for different merchandise.  Please note, custom or personalized goods may not be returned or exchanged.  If an item was not marked as a gift, the gift giver must handle the return or exchange.
  • Charges will be credited to you once we receive and inspect the order.  If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.  This may take up to ten days after we receive the merchandise.
  • Please note, shipping costs are non-refundable.  If you return merchandise, the cost of shipping will be deducted from your refund.
  • Used, worn, opened and/or final sale items cannot be returned.
  • Gift cards and downloadable products cannot be returned.
  • Defective goods may be returned or expressly replaced.
  • Exchanges may take varying amounts of time due to shipping services.
  • To make your return, please CONTACT US.


  • FOR PERSONALIZED ORDERS: Once an order has been placed, personalized orders may not be cancelled or refunded.
  • FOR CUSTOM ORDERS: you will be asked to sign a contract and make a 50% deposit.  This fee is non-refundable for any reason.  Additional fees may be incurred if services rendered or products purchased exceed the cost of your deposit.  This fee will be determined within reason and at the discretion of LOinLONDON®.  If you decide to cancel a custom contract, please notify us immediately to reduce or eliminate extra charges.
  • Customers are expected to review final proofs carefully.  Once proofs are approved, you accept complete responsibility for the goods shown.
  • We cannot accept returns due to any and all errors (including, but not limited to incorrect dates, spelling, etc.).  If errors are found and reprint is required, it can be done at the expense of the customer.
  • Personalized or custom gifts may not be returned or exchanged.


  • If you have waited ten days and still have not received your refund, please first check your bank account again.
  • Next contact your credit card company, as it may take some time before your refund is officially posted.
  • Then contact your bank.  There is often some processing time before a refund is posted.
  • If you've done all this and still have not received your refund, please CONTACT US.  We will make every effort to refund your money in a timely manner.


  • As a small company, standard orders are generally processed in 5-7 business days, though we will make every effort to expedite this process.  Should we anticipate delays for any reason, we will contact you immediately.  Please CONTACT US if you have any questions about your order.  All custom orders will be given a project deadline upon ordering.


  • Personalized stationery, art print and notepad orders will be processed and typically ship within a week.
  • Personalized charcuterie boards, acrylic stir sticks and acrylic names/name pins will be processed and typically ship in 1-2 weeks.
  • Personalized acrylic trays, coasters and keychains typically ship in 2-3 weeks.
  • Personalized cocktail napkins typically ship in 6-8 weeks.
  • Custom watercolor bouquet trays typically ship in 6 months.
  • Unless you reach out directly (and immediately)- or we have questions- you will not receive a proof prior to printing/shipping.  Please make sure all spelling and information is entered correctly.


  • All custom orders will be given a project deadline upon ordering.  Due to the broad range of custom services we provide, it is essential for you to CONTACT US to discuss your project before we give you a timeline or a quote.


    • Single greeting cards are packaged in a clear protective sleeve.
    • Other products including greeting card sets, calendars and notepads are tied together with a simple twine bow.
    • Large acrylic trays, acrylic coaster sets, luxe watercolor sets and personalized stationery sets come in custom LO in LONDON gift boxes... which we hope are so nice you'll want to reuse or repurpose!
    • Occasionally we use crystal clear plastic boxes made from 25% post-consumer polyester.  Polyester is a #1 recyclable plastic... one of the easiest plastics to recycle!


    • We make every effort to make payment easy for you and continue to add options to our website, as they are made available to us.
    • Acceptable online payment methods are continually updated and listed in our website footer.
    • In-person orders may pay with credit card, cash or check in our Quincy studio.


    • Sales tax is only applied to sales shipped to the state of Illinois (8%).


    • Orders primarily ship USPS from our studio in Quincy, Illinois.  We utilize FedEx and UPS as necessary.  If you require a different shipping service, please CONTACT US prior to your purchase.
    • For international orders: Please note, we are not responsible for any international customs or duties that may be imposed.  Please check with your local customs office about rules and regulations that may apply to you.


    • is the property of LOinLONDON, LLC.  Throughout the site, the terms 'we', 'us' and 'our' refer to LOinLONDON, LLC.  LOinLONDON, LLC offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
    • By visiting our site and/or purchasing something from us, you engage in our 'Service' and agree to be bound by the following terms and conditions ('Terms of Service', 'Terms'), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.  These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
    • Please read these Terms of Service carefully before accessing or using our website.  By accessing or using any part of the site, you agree to be bound by these Terms of Service.  If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.  If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
    • Any new features or tools which are added to the current website shall also be subject to the Terms of Service.
    • We reserve the right to update , change or replace any part of these Terms of Service at any time by posting updates or changes to our website.  You may review the most current version of the Terms of Service at any time on this page.  We ask that you check this page periodically for changes.  Your continued use of/ or access to the website following the posting of any changes constitutes acceptance of those changes.
    • Our store is hosted by Shopify Inc.  They provide us with the online e-commerce platform that allows us to sell our products and services to you.
    • Please CONTACT US if you have any questions in regards to our Terms of Service.


    • You many not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including, but not limited to copyright laws).
    • You must not transmit any worms or viruses or any code of destructive nature.
    • A breach or violation of any of the Terms will result in an immediate termination of your Services.
    • We reserve the right to refuse service to anyone for any reason at any time.
    • The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


    • Any photos, designs, graphics, text or other content are protected by worldwide copyright and other intellectual property laws, treaties and protections.
    • You may not reproduce, duplicate, copy, publish, distribute, transmit, transfer, sell, resell, modify or exploit any portion of this site or Service, use of the Service or access to the Service or any contact on the website through which the service is provided, without express written permission from LOinLONDON, LLC (including, but not limited to personalized and/or customized products).
    • All third party names, trademarks and copyrights are properties of their respective owners.


    • Please CONTACT US if you are interested in using any of our content or make reference to LOinLONDON, LLC publicly.  We ask that you seek permission and provide credit for any content you intend to use.  Please hyperlink it to if used online.  We are happy to provide high resolution photographs or answer any questions you may have.  We reserve the right to request that any third-party remove content or other copyrighted materials at any time for any reason.


    • LOinLONDON, LLC is not responsible if information made available on this site is not accurate, complete or current.  The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information.  Any reliance on the material on this site is at your own risk.
    • This site may contain certain historical information.  Historical information, necessarily, is not current and is provided for your reference only.  We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.  You agree that it is your responsibility to monitor changes to our site.


    • Prices for our products and services are subject to change without notice.
    • We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
    • We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


    • Certain products or services may be available exclusively online through the website.  These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
    • We have made every effort to display as accurately as possible the colors and images of our products that appear in the store.  We cannot guarantee that you computer monitor's display of any color will be accurate.
    • We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction.  We may exercise this right on a case-by-case basis.  We reserve the right to limit the quantities anytime without notice, at the sole discretion of us.  We reserve the right to discontinue any product at any time.  Any offer for any product or service made on this site is void where prohibited.
    • While we will do our very best to please you, we do not warrant the the quality of any products, services, information or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.


    • All imagery and illustrations remain the property of LOinLONDON, LLC, regardless of being standard, personalized and/or custom merchandise.
    • You may not reproduce, duplicate, copy, publish, distribute, transmit, transfer, sell, resell, modify or exploit any personalized and/or custom goods without express permission from LOinLONDON, LLC.
    • LOinLONDON, LLC reserves the right to display personalized and/or custom goods to fully represent our services in our custom galleries, on our blog and any and all social media and other places both on/and off the site.  Personal information, including contact information of any sort and/or address will be blurred for all online display purposes.  We reserve the right to display your full name on and off our site.  In our physical book of custom good samples, personal information may not be blurred, to more accurately represent our work.
    • Personalized and/or custom work, including works with personal photographs may be added to our custom galleries, both on our website, on our social media outlets and in our physical collection without consent.  In the event that you do not want your personal photographs to fully show, please CONTACT US and we will gladly blur your faces and/or additional content.  LOinLONDON, LLC reserves the right to keep all general information, imagery, text and/or design elements in order to better display the range of our products and services.
    • You agree to carefully review any and all proofs sent to you via emailed PDF.  Once you have approved your proofs, all errors (including but not limited to dates, times, place, spelling, punctuation, etc.) are the responsibility of the client and not LOinLONDON, LLC.  Should a reprint (or re-do of any sort) be required, it shall be done at the expense of the client.


    • We reserve the right to refuse any order you place with us.  We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.  These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.  In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.  We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors without wholesale accounts.


    • At times, we may provide you with third-party tools over which we neither monitor nor have any control nor input.  You acknowledge and agree that we provide access to such tools 'as is' and 'as available' without any warranties, representations or conditions of any kind and without any endorsement.  We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
    • Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider/s.
    • We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources).  Such new features and/or services shall also be subject to these Terms of Service.


    • If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.  We are and shall be under no obligation (1) to maintain any comments in confidence; (2) To pay compensation for any comments; or (3) to respond to any comments.
    • We may, but have no obligation to, monitor, edit or remove content that we determine in our sold discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.
    • You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right.  You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.  You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments.  You are solely responsible for any comments you make and their accuracy.  We take no responsibility and assume no liability for any comments posted by you or any third-party.


    • Your submission of personal information through the store is governed by our PRIVACY POLICY, as stated below.


    • Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.  We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
    • We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law.  No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


    • In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property right of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with of circumvent the security features of the Service or any related website, other websites, or the Internet.
    • We reserve the right to terminate your use of Service or any related website for violating any of the prohibited uses.


    • We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.
    • We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
    • You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
    • You expressly agree that your use of, or inability to use, the Service is at your sole risk.  The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either expressed or implied, including all warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.
    • In no case shall LOinLONDON, LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, for (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility.  Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability should be limited to the maximum extent permitted by law.


    •  You agree to indemnify, defend and hold LOinLONDON, LLC and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising from your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


    • In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


    • The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
    • These Terms of Service are effective unless and until terminated by either you or LOinLONDON, LLC.  You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
    • If in our sole judgement you fail, or we suspect you have failed, to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice and you will remain liable for all amount due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


    • The failure of LOinLONDON, LLC to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
    • These Terms of Service and any policies or operating rules posted by LOinLONDON, LLC on this site or in respect to the Service constitutes the entire agreement and understand between you and us and govern your use of the Service., superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written between you and us (including, but not limited to, any prior versions of the Terms of Service).
    • Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


    • These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws associated with our address, PO BOX 74  |  Quincy, Illinois 62301  |  USA.


    • Your privacy and protection is of highest concern and we have taken measures to secure your personal information.  Please note that by using, you consent to the information below.
    • This online privacy policy applies to information collected through our website and not information collected offline.  By using our site, you consent to our Terms & Conditions and Privacy & Security policies.  By placing an order through our site you consent to our Customer Service policies.
    • We reserve the right to modify these policies at anytime, so please review it frequently.  Changes and clarifications will take place immediately upon their posting on the website.
    • Please CONTACT US if you have any questions about our Privacy & Security Policies.


    • We only collect the personal information you choose to provide.  When you register on our site, place an order or subscribe to our newsletter some of your personal information such as your name, email address, mailing address, phone number or credit card information may be required.  You may visit our site anonymously by declining to engage in any of these interactions.
    • The information you choose to provide us with may be used to process a transaction, personalize your shopping experience, provide an order status or send LOinLONDON, LLC newsletter.  We maintain an email list of registered users and at times, we may send featured or new information to our valued customers.  You may opt out of these emails by unsubscribing using the instructions at the bottom of each message.
    • When you browse our store, we automatically receive your computer's internet protocol (IP) address in order to provide us with non-personal information that helps us learn about your browser and operating system.


    • We have created our site with you privacy and security in mind.  We take reasonable precautions and follow the industry's best practices to make sure your private information is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
    • All credit card and transaction information is protected by the same level of security used by banks: a 256-bit SSL (Secure Socket Layer) certificate and stored with an AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all Payment Card Industry Data Security Standard (PCI-DSS) requirements and implement additional generally accepted industry standards.
    • If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data only as long as necessary to complete your purchase transaction.  This information is encrypted through the PCI-DSS before being sent to our payment gateway provider ( for authorization.  All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort by credit card brands such as Visa, MasterCard and American Express.  PCI-DSS requirements help ensure the secure handling of credit card information by our store.
    • We do not otherwise store your credit card information and we will never share or sell your information to any third party.  The information we collect is solely used to contact you about your order if necessary.
    • Our store is hosted on Shopify Inc.  They provide us with the online e-commerce platform that allows us to sell our products and services to you.  Your data is stored through Shopify's data storage, databases and the general Shopify application.  All information is stored on a secure server behind a firewall.  For more insight, you may want to read Shopify's Terms of Service ( or Privacy Statement (


    • LOinLONDON, LLC reserves the right to display personalized and/or custom goods to fully represent our services in our custom galleries, on our blog and any and all social media and other places both on/and off the site.  Personal information, including contact information of any sort and/or address will be blurred for all online display purposes.  We reserve the right to display your full name on and off our site.  In our physical book of custom good samples, personal information may not be blurred, to more accurately represent our work.
    • All personalized and/or custom work, including works with personal photographs will be added to our custom galleries, both on our website and in our physical collection without consent.  In the event that you do not want your personal photographs to fully show, please CONTACT US and we will gladly blur your faces and/or additional content.  LOinLONDON, LLC reserves the right to keep all general information, imagery, text and/or design elements in order to better display the range of our products and services.


    • Internet fraud is a serious concern and we urge you to be cautious in your internet transactions.  If you feel that you have been the victim of fraudulent purchase activity through our store, please contact your bank (or related financial institution) immediately.  Unless instructed not to by your financial institution, CONTACT US next.  If the questionable transaction is 'pending' there is a chance we can cancel it before any money has been exchanged.  If the payment has been processed, please contact us so we can put a hold on it before it gets shipped.  We will do everything in our power to prevent the processing of fraudulent orders, inclusive to contacting you by phone or email to verify your payment and shipping information.
    • Should we notice an order appearing irregular, we will contact you before processing.  We strive to ensure the security and safety of its customers and reserves the right to reject any order with raises concern.


    • A cookie is a tiny text file that is automatically saved on your computer.  They are used to improve your shopping experience in many ways, such as recognizing your browser or storing the contents of your shopping cart.  Cookies do not contain any personally identifiable information.  You will need to set your browser to accept cookies in order to fully utilize your account on
    • Cookies used by this site are listed below, should you choose to opt-out:
      _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
      _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
      _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
      cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
      _secure_session_id, unique token, sessional
      storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


    • We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.  This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.  We may also release your information when we believe release is appropriate to comely with the law, enforce our site policies, or protect our or other rights, property or safety.  Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
    • In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.  However, certain third-party providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.  For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.  In particular, certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us.  If you elect to proceed with a transaction that involves the services of a third party service provider, your information may become subject to the laws of the jurisdiction/s in which that service provider or it's facilities are located.
    • Once you leave our website ( or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.


    • At our discretion, we may include or offer third party products or services on our website.  These third party sites have separate and independent privacy policies and practices.  We recommend you review these policies and practices.  We claim no responsibility or liability for the content, materials, products, services and/or activities of these third parties.  Complaints, claims, concerns or questions regarding third-party activities should be directed toward the third-party, though we welcome any feedback about them.


    • By using this site, you represent that you are at least the age of majority in your state or providence of residence, or that you are the age of majority in your state or providence of residence and you have given us your consent to allow any of your minor dependents to use this site.